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Image with textEffortless Make-up Removal Anywhere in The World
"Experience effortless makeup removal anytime, anywhere with our portable, gentle formula that ensures fresh, glowing skin on-the-go! 🌏"

Nourished by Japan’s Yokoguan Camellia Oil
"Infused with Japan’s Yokoguan Camellia Oil, this formula deeply nourishes your skin, enhancing hydration and boosting natural radiance🌸."
What Makes Us Special ?
Testimonials
Why Our Customers Love Us!!
Based off 760+ Customer Reviews
Survey Show...
93%
said their skin felt cleaner and more hydrated after just one use.
95%
said it removed waterproof makeup faster and more effectively than other removers.
98%
agreed it was gentle enough for sensitive skin areas, including eyes and lips, without any irritation.
ARTEMIS- Customers surveyed in 2025
FAQ
How long does Shipping Take ?
Shipping Timeframe:
Our shipping times vary depending on the destination and the product(s) you've ordered.
Generally, we strive to process and dispatch orders within 1-2 business days.
- For domestic orders, please allow 3-7 business days for standard shipping. If you opt for expedited shipping, you can expect your order to arrive within 1-3 business days.
- International shipping times vary and can range from 7-21 business days, depending on the destination and any customs processing times.
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.
What is your Return Policy ?
Return Policy:
We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.
Conditions for Returns:
Initiating a Return:
Return Eligibility:
Return Shipping:
Refund Process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.
Exchanges:
If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions about our return policy, feel free to reach out to our customer support team!
Does this product contain any artificial fragrances?
No, it's free from artificial fragrances and features a natural, light ylang-ylang scent.
Can I use this makeup remover if I have acne-prone skin?
Yes, it's non-comedogenic and won’t clog pores, keeping your skin clear and nourished.
Is this makeup remover cruelty-free?
Yes, our product is cruelty-free, with no animal testing involved.
Are all skin types compatible with it ?
Yes, all skin types have positive effects from using our product.
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